I was sceptical when I received the original contact email from Faye as we receive so many similar, but after discussions with Mark Bird and Faye, I decided to authorise Combined Utilities to proceed with the claim on our behalf.
I have tried to do this myself several times over the past 5 years and have failed every time, bamboozled by the complexity of company departments and complicated invoicing system from WaterPlus.
After 10 months, our claim was accepted in its entirety, with over £36,000 due to be repaid from the past 10 years.
When you consider there is no financial downside to their involvement, engaging Combined Utilites in a no-brainer.
Thank you.